Brand's performance
11.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
11.1%
Solution Rate
14.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Service Stations
1 Engen 11.4
2 Sasol 10
3 Caltex 1.5
Engen
  • 085 003 6436
  • Cnr Riebeeck & Long Street Cape Town
    PO Box 35 Cape Town 8000
  • [email protected]
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Engen - Poor service

No resolution
Janey Weyers
Janey Weyers filed the complaint
10 January 2023
We come from the Wild coast and had to choose a filling station with facilities. We chose the Engen 1 stop in Mooiriver, the fuel up, use bathroom and have breakfast at the Wimpy.
The Wimpy were still close. I asked for coffee and she replied, we not open. I then asked the corner bakery for coffee, when the lady that sat behind the vounter just replied “NO”. I asked again as n thought she did understand me, then she just looked at me.
THERE WAS NO TOILET PAPER IN THE BATHROOM!!!
We filled our car, R1800 of my money spend at a garage that advertise “convenience”. What a waste of time!
Service delivery was non-existing
Incident date: 10 January 2023
This complaint has been considered as not resolved.
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