Brand's performance
9.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
11.1%
Solution Rate
11.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Service Stations
1 Sasol 10
2 Engen 9.8
3 Caltex 1.5
Engen
  • 085 003 6436
  • Cnr Riebeeck & Long Street Cape Town
    PO Box 35 Cape Town 8000
  • [email protected]
Is this your company? Click here

Engen - Filling my car tank with air not petrol

No resolution
Naledi
Naledi filed the complaint
11 November 2022
On the 10th of November 2022 at around 18:10 went to my nearest garage station which is Rampi ENGEN garage situates in hammanskraal Temba.. I requested the petrol attendance to fill my car with R150 ( 95 petrol) .. their machine did the counting that indeed it filled my car with R150.. but when I switch on my car it shows that nothing was filled, I asked for the supervisor because I know where my car tank was at, but they refused to assist they forced that they did fill my car of which I'm telling them that maybe your tank is empty , .. I had to leave because they couldn't assist me, 10 km away my car was on reserve to show that nothing was filled in my car.. I had to stop to another garage to fill again . . My car is Renault kwid, good at petrol saving... I'm not happy, I paid up for something that I didn't receive.
Incident date: 11 November 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.