Brand's performance
9.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
11.1%
Solution Rate
11.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Service Stations
1 Sasol 10
2 Engen 9.8
3 Caltex 1.5
Engen
  • 085 003 6436
  • Cnr Riebeeck & Long Street Cape Town
    PO Box 35 Cape Town 8000
  • [email protected]
Is this your company? Click here

Engen - Engen bloemfontein north soul 600am

No resolution
Karabo J Mokaba
Karabo Mokaba filed the complaint
4 November 2023
Driver arrived in Nissan NP200 JGB445NW.

Stations pumps were occupied and two users were not able to assist me at the station. I proceeded to review my boot.

Upon sitting for about 3-5 minutes waiting to fil my tank,the user/pump attendant Names Trainee SOUL came to the pump and filled a car which arrived after me.It was a blue haval.

I approached him and notes that I was first.He proceeded to walk away and note that I was not correct.

I further noted it is incorrect for him to service a vehicle that arrived before me.

He proceeded to be unreasonable and validate filling the other car.

I approached the manager in the shop. And asked for the dealer number to no avail.

I paid for my fuel and waited for the managers number to no avail together with the owners number.

I noted in frustration that they cannot treat me the way they did.

I am disappointed and will never use another Engen station going forward.

Attendants name is Soul Mutlanyane
Manager was Mada 0725372693

Manager
This complaint has a private attachment.
Incident date: 4 November 2023
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.