Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
25%
Solution Rate
25%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Service Stations
1 Engen 28.8
2 Sasol 10
3 Caltex 1.5
Engen
  • 085 003 6436
  • Cnr Riebeeck & Long Street Cape Town
    PO Box 35 Cape Town 8000
  • [email protected]
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Engen - Damage to the car and financial loss

No resolution
Sizwe Mkhatshwa
Sizwe Mkhatshwa filed the complaint
26 March 2023
Horrible service, damage to my car, and financial loss due to this incident I went to the engine garage in east fabric via tsamaya road in Mamelodi to fill up patrol around 15:45 on the 25/03/2023 and the attendant never closed my cap properly due to that it fell off my car this coursed my patrol to fume out I went back to the garage the manager showed me the footage and said the employee did nothing wrong this was the last place my patrol cap was tempered with and they refused to help me I want my patrol cap replaced and the patrol back that I lost driving up and down without a cap. Horrible service
Incident date: 26 March 2023
This complaint has been considered as not resolved.
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