Brand's performance
10.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
12.5%
Solution Rate
12.5%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Service Stations
1 Engen 10.9
2 Sasol 10
3 Caltex 1.5
Engen
  • 085 003 6436
  • Cnr Riebeeck & Long Street Cape Town
    PO Box 35 Cape Town 8000
  • [email protected]
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Engen - Attendants complacency to inappropriate behavior

No resolution
BoitumeloL
BoitumeloL filed the complaint
14 August 2022
I got to the petrol station to pour fuel on the evening is 14 August 2022 at 19:57. A taxi drove ahead of me and occupied 2 spaces between tank 5 and 6. I asked to attendants to ask the driver park properly so that I could use the next available tank. The attendant informed me that the driver of the taxi was "almost done" and that I should wait. I am appalled at how complacent they are towards the other driver who was clearly in the wrong. I spoke with the Supervisor, Molefi who told me that the taxi drivers usually do that. My question is how can Engen allow its customers to inconvenience other customers. As a loyal client of the petrol station I expected the attendants to call the other driver to order as we are all there for service. @Engen, I am appalled by this... Your staff should know better and moreover treat all clients fairly
This complaint has a private attachment.
Incident date: 14 August 2022
This complaint has been considered as not resolved.
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