Emperor's Palace Hotel, Casino and Convention resort
Emperor's Palace Hotel, Casino and Convention resort
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
  • 11 928 1000
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Emperor's Palace Hotel, Casino and Convention resort - Horrible service

No resolution
Jaime-Lee filed the complaint
16 December 2023
Good day

We spent R300 on 5 tickets for the Christmas Village event for today. We got there before 6 and the lines were absolutely terrible. There was no order whatsoever.

We couldn't even go inside due to all this and ended up spending R300 just to spend hours in a line and ended up to go home WITHOUT even entering the event! We are a struggling family who merely wanted to enjoy a night out together and it was very unpleasant.

We are very disgusted. We have supported emperors palace for many years and we've never had such an issue. I honestly feel like reporting this issue on Hello pieter and social media. And best of all We had to drive far out to get there aswell. We had a 9month old baby with us.. what the hell guys.

I want a refund for my family OR I want our tickets rescheduled for during the week with PROPER service please. This is absolutely unacceptable to say the least.
Incident date: 16 December 2023
This complaint has been considered as not resolved.

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