Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
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Elite Mobile - Unsolicited marketing, spam, selling under false pretense

No resolution
Werner
Werner filed the complaint
26 July 2023
I received a call from a person identifying themselves as an employee of Vodacom with an offer to upgrade/migrate my Vodacom contract to an alternative package, supposedly more cost effective. I listened to the proposal but it quickly became evident that the information provided by the individual was incorrect, inflated and and clearly with the intent of convincing me that the new offer would cost me less, all based on false information. I contacted Vodacom to confirm that this call was indeed from Vodacom. It turned out that the call came from an agent representing Elite Mobile, an agent of Vodacom but not an employee. There was clearly an attempt to sign me up for an alternative contract based on false information.
Incident date: 26 July 2023
This complaint has been considered as not resolved.
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