Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15%
Average Response Time
2%
Solution Rate
18.8%
Average Ratings
46%
Customer Retention Rate
40%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 RAM Couriers 28.3
3 Courier IT 26.5
...
DSV22.1
Courier services
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Jenny Harris
Jenny Harris
20 January 2024
No resolution
1/10
DSV - Absa bank and dsv couriers

ABSA Bank and DSV Couriers After many phone calls on Friday, 19 January 2024 and prior, as well as a verbal confirmation by many of your staff members that my Absa…

No resolution
1/10
Ntombentle
Ntombentle
20 December 2023
Resolved
1/10
DSV - Parcel not delivered

I was supposed to receive my parcel last week Thursday which was the 14th of December, they couldn’t deliver due to a delay that I was not even notified of, I had…

Resolved
1/10
Melissa schlechter
Melissa schlechter
28 October 2023
No resolution
1/10
DSV - Delivery failure

According to the online tracking delivery was attempted 3 days in a row and continued failing. I was never contacted for delivery and called the control center…

No resolution
1/10
Masoga Peter Mabogoane
Masoga Mabogoane
30 July 2023
Resolved
10/10
DSV - Dsv couriers failing to deliver my chronic medication

On the 10th of July 2023 I received a message from Marara pharmacy informing me that my medication will be delivered by DSV COURIER before 05:00 pm the same day.On…

Resolved
10/10
Masoga Peter Mabogoane
Masoga Mabogoane
28 July 2023
No resolution
10/10
DSV - Undelivered chronic medication by marara pharmacy and dsv courier

On the 10th of July 2023 I received a message from Marara pharmacy informing me that my medication will be delivered by DSV COURIER before 05:00 pm the same day.On…

No resolution
10/10
Thulane
Thulane
19 July 2022
Resolved
6/10
DSV - I want my cellphone please

No communication no calls from Dsv about my package I want my cell phone please

Resolved
6/10
Elsie Snyman
Elsie Snyman
9 July 2022
No resolution
1/10
DSV - Some of the content removed from package and resealed

Parcel was bubblewrapped and put into the package and sealed then put into the locker for pick up and delivery to client. When client received the package some…

No resolution
1/10
Musa Hayward
Musa Hayward
25 October 2021
No resolution
2/10
DSV - Worst delivery company in south africa

Hi my name is Musa Hayward I was jus so disappointed in delivery guy Tebogo from DSV he was supposed to deliver my phone frm Mtn today, he called me in the morning…

No resolution
2/10