DSV
DSV
Distribution and courier
Brand's performance
9.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.8%
Average Response Time
2.4%
Solution Rate
12.5%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 The Courier Guy 21.1
3 Courier IT 10
...
DSV9.3
Courier services
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DSV - Undelivered chronic medication by marara pharmacy and dsv courier

No resolution
10/10
Masoga Peter Mabogoane
Masoga Mabogoane filed the complaint
28 July 2023
On the 10th of July 2023 I received a message from Marara pharmacy informing me that my medication will be delivered by DSV COURIER before 05:00 pm the same day.On the 17th I went to fetch my medication at Dr Mthimunye's surgery as usual but my medication was not delivered, I phoned Marara pharmacy to investigate and they told me that DSV was handed my medication on the 10th for delivery and they apologized for their mistake and promised to deliver the next day before 05:00 pm.After 2 days I went to check my parcel again but was not delivered till today. Please help because I am depending on that medication and I am also paying for it. It's for high blood and diabetes

Kind Regards
M.P.MABOGOANE
Incident date: 28 July 2023
Masoga Peter Mabogoane
Masoga Mabogoane rated the brand
11 September 2023

Excellent

This complaint has been considered as not resolved.
Complaint #320523
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