DSV
DSV
Distribution and courier
Brand's performance
8.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.8%
Average Response Time
2.4%
Solution Rate
11.8%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 The Courier Guy 23.1
3 Courier IT 10
...
DSV8.9
Courier services
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DSV - Poor service

No resolution
Stephan Serfontein
Stephan Serfontein filed the complaint
15 August 2022
Dsv phoned me and tolf that I must be at the adress thr next day for delivery. I waited and wasted the whole waiting for dsv. The next day used more than R100 of airime trying to get an answer about my package. The next day someone from dsv phoned me and told that they would deliver on yhe 18th. Before i could say anything, i was cut off again online. Poor service
Incident date: 12 August 2022
This complaint has been considered as not resolved.
Complaint #167222
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