Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15%
Average Response Time
2%
Solution Rate
15.8%
Average Ratings
46%
Customer Retention Rate
40%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
...
DSV20.6
Courier services
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DSV - Poor delivery service

No resolution
Wanay
Wanay filed the complaint
3 November 2021
Hi good day ..my courier company DSV has been holding my delivery parcel since last month they contacted me and I arranged my parcel to be delivered at home ..the called me after that and I still asked them to deliver my parcel at home as they don't pick up my work address..I'm so disappointed as I don't know what to do anymore as they haven't contacted me again as I need my parcel for work purposes.
Incident date: 3 November 2021
This complaint has been considered as not resolved.
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