Brand's performance
17.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.6%
Average Response Time
1.8%
Solution Rate
14.3%
Average Ratings
35.7%
Customer Retention Rate
28.6%
Category ranking
Courier services
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DSV - Parcel not delivered for almost a month

No resolution
Zanele Dladla
Zanele Dladla filed the complaint
12 May 2022
I was supposed to receive a parcel wit textbooks from UNISA library which were dispatched beginning of April. I've called numerous times but have been goven a run around by DSV consultant that says they are given their team time to locate. I am being charged daily for not returning the books on the due date to UNISA. The same books that were not delivered and still not located by DSV. I am frustrated as I don't seem to get prompt feedback and have to call several times using my airtime only to be sent from pillar to post
Incident date: 12 May 2022
This complaint has been considered as not resolved.
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