Brand's performance
17.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.6%
Average Response Time
1.8%
Solution Rate
14.3%
Average Ratings
35.7%
Customer Retention Rate
28.6%
Category ranking
Courier services
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DSV - Mtn

No resolution
Slade Mostert
Slade Mostert filed the complaint
10 May 2022
Mtn should not be doing business with dsv couriers I can not receive my package because there fingerprint machines are broken so they'll rather drive toe customers and tell them the machine is defective instead of fixing it its easier to say sorry sir we wil reschedule your delivery but what they don't know is how urgent you need it
Incident date: 10 May 2022
This complaint has been considered as not resolved.
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