Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.8%
Average Response Time
2.1%
Solution Rate
18.8%
Average Ratings
46%
Customer Retention Rate
40%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 RAM Couriers 27.7
3 Courier IT 26.5
...
DSV22.2
Courier services
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DSV - I want my cellphone please

Resolved
6/10
Thulane
Thulane filed the complaint
19 July 2022
No communication no calls from Dsv about my package I want my cell phone please
Incident date: 19 July 2022
Thulane
Thulane rated the brand
3 August 2022

You guys take long to respond to our calls and you forget that we are using our own airtime to call you but thanks DSV has called me telling me that I will receive my cell phone on Friday just wish it's true

This complaint was considered resolved.
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