Brand's performance
18.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
1.9%
Solution Rate
15%
Average Ratings
40%
Customer Retention Rate
33.3%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
...
DSV18.5
Courier services
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DSV - I have still not recieved my parcel

No resolution
Emily
Emily filed the complaint
23 July 2022
My parcel was due to be delivered yesterday but it says delivery failed.
Incident date: 23 July 2022
This complaint has been considered as not resolved.
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