DSV
DSV
Distribution and courier
Brand's performance
21.6
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
15.8%
Average Response Time
2.1%
Solution Rate
17.6%
Average Ratings
46%
Customer Retention Rate
40%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 RAM Couriers 27.7
3 Courier IT 26.5
...
DSV21.6
Courier services
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DSV - Horrible service

No resolution
Sarita Muller
Sarita Muller filed the complaint
3 March 2022
I would like MTN to change their courier services
Their (DSV) stuff are incompetent and Domkops they had me wait for over 15 - 20min while being transferred to delivery department

I’m waiting for a delivery today between the hours of 11 and 1
Incident date: 2 March 2022
This complaint has been considered as not resolved.
Complaint #99522
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