DSV - Haven't received my parcel

I'm super discussed about your service you guys. First of all i lost my number and i was able to change it now i'm asking for my tracking number you can't even send it to me, secondly the driver was supposed to come deliver friday he didn't bother i called to check you said the driver will deliver today of which it's monday they said probably around 11:00am to 13:00pm he'll be here but still nothing so now i'm starting to think maybe you've lost my parcel how come i can wait soo long if you had it with you and you don't even want to send me my tracking number.