Brand's performance
17.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.6%
Average Response Time
1.8%
Solution Rate
14.3%
Average Ratings
35.7%
Customer Retention Rate
28.6%
Category ranking
Courier services
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DSV - Haven't received my parcel

No resolution
Sive
Sive filed the complaint
12 July 2022
I'm super discussed about your service you guys. First of all i lost my number and i was able to change it now i'm asking for my tracking number you can't even send it to me, secondly the driver was supposed to come deliver friday he didn't bother i called to check you said the driver will deliver today of which it's monday they said probably around 11:00am to 13:00pm he'll be here but still nothing so now i'm starting to think maybe you've lost my parcel how come i can wait soo long if you had it with you and you don't even want to send me my tracking number.
Incident date: 12 July 2022
This complaint has been considered as not resolved.
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