Brand's performance
18.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
1.9%
Solution Rate
15%
Average Ratings
40%
Customer Retention Rate
33.3%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
...
DSV18.5
Courier services
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DSV - Failure to deliver parcel

No resolution
Annemie Pieterse
Annemie Pieterse filed the complaint
15 December 2021
My parcel was delivered to an incorrect address on friday 10 December 2021. I have been given incorrect feedback, i was told that my parcel has been collected and will be delivered today 15 Dec 2021 when I followed up today got a new story and now it will only be friday.
Our town is so small i cannot see why the collection at the incorrect place and redelivery at my place cannot be done on the same day.
There is no service if i do not follow up everyday I do not get any feedback.
Incident date: 10 December 2021
This complaint has been considered as not resolved.
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