Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Courier services
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DSV - Dsv not commuted to delivery schedule

No resolution
Stephan Meyer
Stephan Meyer filed the complaint
4 November 2024
DSV is not commuted to delivery schedule or times.

I booked a new card from Discovery bank. Delivery was scheduled for Friday the 1st,between 14:00 and 16:00.

DSV driver showed up at 12:30,obviously no one is home.

I complained and i was told the matter is expedited. Expecting deliver on Saturday. Still nothong


Monday morning i called again, once again the matter was expedited, no DSV needs approval from Discovery bank for a same day delivery. This is nonsense and at the same time, im have no funds, funds is in that bank account.

DSV is useless
Incident date: 4 November 2024
This complaint has been considered as not resolved.
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