Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.8%
Average Response Time
2.1%
Solution Rate
18.8%
Average Ratings
46%
Customer Retention Rate
40%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 RAM Couriers 27.7
3 Courier IT 26.5
...
DSV22.2
Courier services
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DSV - DSV - Most unreliable courier service

No resolution
Johan
Johan filed the complaint
10 February 2021
My parcel has been dropped of at a locker on friday 05/02/2021 @ 12:35. Kept on checking tracking but no new updates phoned dsv to enquire about parcel then on the phone for 42min before being assisted. Was then informed that the locker has not yet been “serviced” by the driver as yet and that this matter will be escalated but would most probably only receive parcel on friday 12/02/2021.
Incident date: 10 February 2021
This complaint has been considered as not resolved.
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