Brand's performance
9.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.8%
Average Response Time
2.4%
Solution Rate
12.5%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Courier services
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DSV - Dsv delivery

No resolution
Claudia
Claudia filed the complaint
23 January 2024
This is the most horrible courier service I've EVER seen. This is the second time. My husband ordered a phone it said to come between certain times and never did and never heard anything from them. The previous time the same thing happened and they called the next day at our gate (did not arrange this) saying they're here after they didn't show up the previous day at the correct time and never contacted back. My husband had to cancel the contracts both times because of this. I hope this courier business closes down.
Incident date: 23 January 2024
This complaint has been considered as not resolved.
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