DSV
DSV
Distribution and courier
Brand's performance
6.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.1%
Average Response Time
1.4%
Solution Rate
8.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 The Courier Guy 24.9
3 Courier IT 10
...
DSV6.6
Courier services
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DSV - Bad service and communication

No resolution
Chantelle Minnie
Chantelle Minnie filed the complaint
31 October 2022
Waiting for DSV for a week to get back to me on a MTN device delivery. The Team Leader Rudolph has promised to phone me back but everytime I try to get hold of him he is unavailable. MTN has send several mails to DSV to reschedule delivery but it seem like DSV does not have a system that works properly and they are always offline.
Incident date: 31 October 2022
This complaint has been considered as not resolved.
Complaint #201322
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