Brand's performance
19.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
0%
Solution Rate
10.5%
Average Ratings
46.4%
Customer Retention Rate
63.6%
Category ranking
TV Channels
1 DStv 19.6
2 SABC 1.5
MultiChoice Group Ltd
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Tsepo Joshua Lechesa
Tsepo Lechesa
6 March 2024
Resolved
7/10
DStv - Poor service at customer service

Poor service received my DSTV has been disconnected and after numerous telephone discussion no help at all only rude and unprofessional approach received

Resolved
7/10
Eugenie Perumal
Eugenie Perumal
25 January 2024
No resolution
5/10
DStv - Poor services

I had applied for the price log contract with DSTV, following some technical issues with my old decoders. I was told about this price log offer by a consultant…

No resolution
5/10
Mzimasi Michael Mkanyelwa
Mzimasi Mkanyelwa
13 November 2023
No resolution
2/10
DStv - Reconnection of the channels

Enquiry reference number: 89045491 About the above, I made an inquiry on 7 November 2023 for the reallocation of funds that I mistakenly paid to another account.…

No resolution
2/10
Elizabeth De Waal
Elizabeth Waal
31 October 2023
Resolved
1/10
DStv - Terrible service, missing data and missing refund

Good day I have been struggling these past few months with DSTV ever since I upgraded my internet package from the 25gb day and 25gb night to the 110gb day and…

Resolved
1/10
Wendy
Wendy
10 October 2023
No resolution
1/10
DStv - Inactive subscription

My Dstv has been off since the 08/10/2023 evening, it has been showing an error message when switching to different channels…only channel 100 is playing but I have…

No resolution
1/10
Thembeka
Thembeka
4 October 2023
No resolution
1/10
DStv - Flactuating prices ( overly charged)

Ever since I upgraded my DSTV package to the Explora Ultra, I've been having problems with the pricing. I'm being overcharged; each month, the amount is increasing.…

No resolution
1/10
avril ventress
avril ventress
23 September 2023
No resolution
1/10
DStv - Dstv misleading company selling their products

I RECEIVED CALL FROM COMPANY SAID WAS DSTV I HAVE BEEN WITH DSTV FOR MANY YEARS AND HAVE BEEN THINKING OF GETTING EXPLORA DECODER I WAS GLAD THEY PHONED THEY OFFERED…

No resolution
1/10
David Benjamin
David Benjamin
22 September 2023
Resolved
7/10
DStv - Disgraceful service from multicoice south africa

I am unable to view the Catch up on my Premium package due to a technical fault at dstv. This fault is over a month long and dstv dont appear to be doing anything…

Resolved
7/10
David Benjamin
David Benjamin
21 September 2023
Resolved
7/10
DStv - Disgraceful service from multichoice

dstv have not been able to provide a service, Catch up, on my Premium package for which i am paying for. They are constantly telling that they have a technical…

Resolved
7/10
Mandla
Mandla
5 September 2023
No resolution
9/10
DStv - Bad service

Today I went to dstv multichoice centre in randburg regarding my query ref.no 82339553 dated from 28/07/2023 the whole august I didn't watch the TV they reconnect…

No resolution
9/10