Is the brand DStv trustworthy?

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

18.2%

Average Response Time

10.9%

Solution Rate

18.2%

Average Ratings

30%

Customer Retention Rate

25%

Category ranking

TV Channels

1 DStv 19.5

2 SABC 1.5

MultiChoice Group Ltd

011289 3000
144 Bram Fischer Drive,
Ferndale,
Randburg,
South Africa
[email protected]

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DStv - Treating customers unfairly

Ramonica Williams filed the complaint

29 July 2024

Multichoice has upgraded Showmax since February 2024, since the upgrade I am unable to stream Showmax on my Television set. They simply tell me to buy or upgrade to a new DSTV Ultra on my expense. I have explained that this upgrade should not be at my expense, since my current decoder is in working order.

I want to be placed back into the position I was before the upgrade from DSTV. They did not concider their clients inconvenience in this change.

Incident date: 29 July 2024

This complaint has been considered as not resolved.

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