DStv - Service level is unacceptable

I signed up for the family streaming package on Friday the 25th of November, and the amount of R269 was deducted from my account. I had to first live chat in order for the supervisor to approve my payment and we could stream. On sunday we got disconnected again, stating that I owe the money, I had to re-do the entire process and waiting 2hours before I was re-connected. I requested that the account must be updated so I do not have to go through this process again. And yet again, to my complete dissapointment, I have been disconnected. The service is absolutely unacceptable, I have paid, however my time and energy is wasted, begging for a service I have paid for.
Your urgent attention in this regard, would be highly appreciated.