Brand's performance
15.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
0%
Solution Rate
11.1%
Average Ratings
28.3%
Customer Retention Rate
50%
Category ranking
TV Channels
1 DStv 15.7
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Service level is unacceptable

No resolution
Julie-Anne Ninkovic
Julie-Anne Ninkovic filed the complaint
29 November 2022
I signed up for the family streaming package on Friday the 25th of November, and the amount of R269 was deducted from my account. I had to first live chat in order for the supervisor to approve my payment and we could stream. On sunday we got disconnected again, stating that I owe the money, I had to re-do the entire process and waiting 2hours before I was re-connected. I requested that the account must be updated so I do not have to go through this process again. And yet again, to my complete dissapointment, I have been disconnected. The service is absolutely unacceptable, I have paid, however my time and energy is wasted, begging for a service I have paid for.
Your urgent attention in this regard, would be highly appreciated.
This complaint has a private attachment.
Incident date: 29 November 2022
This complaint has been considered as not resolved.
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