DStv
DStv
TV Channels
Brand's performance
15.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
0%
Solution Rate
11.1%
Average Ratings
28.3%
Customer Retention Rate
50%
Category ranking
TV Channels
1 DStv 15.7
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Reconnection taking forever and customer service puts me on hold and doesn't reply

No resolution
Morne Africa
Morne Africa filed the complaint
9 January 2023
I have been trying to reconnect my dstv connection from this morning and it is still not connected. I've called customer service and they keep putting me on hold. The calls then just go dead. I've called seven times. I've paid but no one can help me reconnect
Incident date: 9 January 2023
This complaint has been considered as not resolved.
Complaint #245523
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