Brand's performance
17.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
10%
Solution Rate
16.7%
Average Ratings
26%
Customer Retention Rate
20%
Category ranking
TV Channels
1 DStv 17.4
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Reconnection of the channels

No resolution
2/10
Mzimasi Michael Mkanyelwa
Mzimasi Mkanyelwa filed the complaint
13 November 2023
Enquiry reference number: 89045491

About the above, I made an inquiry on 7 November 2023 for the reallocation of funds that I mistakenly paid to another account. The proof payment was sent the same day and the feedback said awaiting approval from GRV for me to be connected it's been six days without approval and I am disconnected yet I have made the payment. The person that approves grv must do the work please I have waiting very long now.
Incident date: 7 November 2023
Mzimasi Michael Mkanyelwa
Mzimasi Mkanyelwa rated the brand
30 January 2024

Learn to put the people first

This complaint has been considered as not resolved.
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