DStv
DStv
TV Channels
Brand's performance
18.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16%
Average Response Time
0%
Solution Rate
16%
Average Ratings
30.9%
Customer Retention Rate
45.5%
Category ranking
TV Channels
1 DStv 18.8
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Reconnection

No resolution
Brian
Brian filed the complaint
10 September 2023
Hi I would like to lodge a complaint against DStv, they have sent me a message on my cell phone to promote their special offer to reconnect of which I had took on and payed the said amount but they haven't reconnected my account and it has been 3 days now with failed attempts to contact them, please assist me on this matter because it poses as a scam since I had payed towards the said promotion.
Incident date: 10 September 2023
This complaint has been considered as not resolved.
Complaint #361523
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