Brand's performance
18.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
6.7%
Solution Rate
16.7%
Average Ratings
30%
Customer Retention Rate
33.3%
Category ranking
TV Channels
1 DStv 18.8
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Poor customer service and incompetent consultants

No resolution
9/10
SINDISIWE PENELOPE
SINDISIWE PENELOPE filed the complaint
23 November 2022
Rating DSTV a 1 is even a favor since there is no option to rate them zero. They have failed to resolve my payment issue even after i have submitted all the documents from the bank to prove that i have made the payment. The document was on FNB letterhead and stamped but they still said it was invalid. They instead increased my premiums for no apparent reason. DSTV multi choice has the worse customer service and their consultants are so incompetent.
Incident date: 25 October 2022
SINDISIWE PENELOPE
SINDISIWE PENELOPE rated the brand
1 February 2023

Good management team, pro active

This complaint has been considered as not resolved.
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