DStv - Poor customer service

On 2024/05/24 an amount of R997,00 was deducted from my account by Multi-choice, this deduction was for my DSTV internet and my tv viewing package, I had signed a contract with Multi-choice that if I allow the deduction they will provider 110Gb night and day of internet loaded to the DSTV router.
Today's date is 2024/06/03 and I have still not received my day time data. I have been calling the multi-choice call center number ********** from Friday 2024/ 05/31 and all I get from the call center even the team leaders "Mavis Madondo" is that the have escalated and I must wait 48 hour. I have been waiting from Friday 11:00 AM till now 2024/06/03, 09:59 AM. I am now on a call for 1:10:00 and Njabulo has muted my call as per her team leaders request, I had requested for a managers e-mail address or to speak to a manager but was told by Mavis Madondo that that is not how Multi-choice works so now I am holding on the line for over 30 minutes because a team leader is trying to prove a point to me a paying customer. from Friday 2024/05/31 till today 2024/06/03 I have spoken to over 9 agents from Multi-choice in different departments but no one is willing to go the extra mile, I have forwarded my concerns to the Ombudsman for assistance as i am told that I must pay a cancellation fee if i want to terminate the services I receive. TRAINING IS NEEDED FOR MULTI-CHOICE EMPLOYEES OTHERWISE IN A FEW YEARS THIS COMPANY WILL GO DOWN THE DRAIN