Brand's performance
12.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
0%
Solution Rate
9.5%
Average Ratings
23.8%
Customer Retention Rate
37.5%
Category ranking
TV Channels
1 DStv 12.9
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Incorrect billing

No resolution
Xabisokazi Xabisokazi
Xabisokazi Xabisokazi filed the complaint
27 December 2022
Been with multichoice for 10 years.This year in May i took a package that was advertised the compact with anytime data of 50GB for R499,i was already on compact so was just adding the internet. From then onwards was being billed R757 and when i queried this in June i never gor feedback, i even logged a complaint on hello peter still nothing from Multichoice, i am very disappointed with the service honestly
This complaint has a private attachment.
Incident date: 27 December 2022
This complaint has been considered as not resolved.
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