DStv
DStv
TV Channels
Brand's performance
19.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
15.8%
Average Response Time
6.3%
Solution Rate
15.8%
Average Ratings
32.9%
Customer Retention Rate
42.9%
Category ranking
TV Channels
1 DStv 19.6
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Fraud - not playing the channels i paid for

No resolution
Zimkhitha Stuurman
Zimkhitha Stuurman filed the complaint
3 October 2022
I paid for compact package and now when I call them for them to play channels I paid for. I was left to be on hold for over 45 minutes and with no resolution. Only thing I want back now is my money and also The consultant helping me had no idea on what they were doing. Even the supervisor never called me for further assistance.
Incident date: 3 October 2022
This complaint has been considered as not resolved.
Complaint #188322
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