Brand's performance
18.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.8%
Average Response Time
0%
Solution Rate
11.1%
Average Ratings
41%
Customer Retention Rate
60%
Category ranking
TV Channels
1 DStv 18.8
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Flactuating prices ( overly charged)

No resolution
1/10
Thembeka
Thembeka filed the complaint
4 October 2023
Ever since I upgraded my DSTV package to the Explora Ultra, I've been having problems with the pricing. I'm being overcharged; each month, the amount is increasing. For instance, this month I was charged R 970, and last month I was supposed to pay R 713.00. I'm not happy because this was not our agreement when I upgraded, and I don't understand why the amount keeps on changing.
Incident date: 4 October 2023
Thembeka
19 October 2023
I'm still waiting for my resolve
Thembeka
Thembeka rated the brand
7 December 2023

It was not good to me because my problem is still the same. This month I paid 900 so I didn't a respond

This complaint has been considered as not resolved.
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