Brand's performance
18.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16%
Average Response Time
0%
Solution Rate
16%
Average Ratings
30.9%
Customer Retention Rate
45.5%
Category ranking
TV Channels
1 DStv 18.8
2 SABC 1.5
MultiChoice Group Ltd
Is this your company? Click here

DStv - Dstv streaming - useless agents

No resolution
Wendy Ayliffe
Wendy Ayliffe filed the complaint
13 September 2023
My DSTV app on my LG Smart TV was working perfectly until 25th August 2023. I was able to access the app, as soon as I went onto a channel I would get an error message. Something went wrong, please try again later.
After 3 attempts with agents, no one can assist me. They say DSTV upgraded their app recently and some LG tv's do not support the new version.
I then got hold of LG Support (who assisted me at great lengths) and said we had the correct firmware, the correct model to be able to support the new app.
The last agent said he would email me. I am still waiting.
I have been a DSTV customer for years and I get some apathetic agents who couldn't be bothered except to get me to uninstall, re-instal, reboot, etc etc and eventually give me an excuse and no more is heard from them. I have sent countless speed tests etc. All the other apps work perfectly except DSTV!
I am frustrated and very disappointed.
Incident date: 13 September 2023
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.