Brand's performance
15.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
0%
Solution Rate
11.1%
Average Ratings
28.3%
Customer Retention Rate
50%
Category ranking
TV Channels
1 DStv 15.7
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Dstv pathetic and illegal

No resolution
Stacey
Stacey filed the complaint
20 November 2022
More than a month ago dstv contacted us to offer us a pricelock.
Full package, explora and installation.

They said all will be here and installed within two weeks. Still to this day no new decoder has been installed even though we have recieved 3 smses saying that the installation will take place on the day, but nothing. Make no mistake when it comes to dstv and there money boy then they ontop of it. The first debit order has been deducted, so dstv has what they want yet l still am waiting for my part of the deal

This is unfair, unethical and I believe illegal.
I will definitely be taking this further.
Incident date: 20 November 2022
This complaint has been considered as not resolved.
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