DStv
DStv
TV Channels
Brand's performance
18.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.6%
Average Response Time
5.5%
Solution Rate
15%
Average Ratings
32.9%
Customer Retention Rate
42.9%
Category ranking
TV Channels
1 DStv 18.9
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Dstv / mtn

Resolved
7/10
Miemie Steyn
Miemie Steyn filed the complaint
3 November 2024
I received my internet router on 22.10.24
We instal it as per the leaflet..
But there the problem started..I phoned them several times and email them...according to dstv MTN is the problem..they battle to get the sim card rica... this is going on now for nearly 2 weeks.. dstv took my money per debit order. Every time you phone or email ...it is another 24 to 48 hours to solve the complaint...
Incident date: 3 November 2024
Miemie Steyn
Miemie Steyn rated the brand
6 November 2024

The problem was solved in a good manner and i will keep my dstv internet .

This complaint was considered resolved.
Complaint #538724
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