Brand's performance
16.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
9.2%
Solution Rate
15.4%
Average Ratings
26%
Customer Retention Rate
20%
Category ranking
TV Channels
1 DStv 16.5
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Billing

No resolution
Neo perseverance Mabele
Neo Mabele filed the complaint
9 May 2023
Paid my subscription then the channels was blocked or closed after payment.pjoned MultiChoice customer care was told have to pay reconnection fee.but paid before channels could be closed.unhappy with MultiChoice as I never make late payment
Incident date: 9 May 2023
This complaint has been considered as not resolved.
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