DStv
DStv
TV Channels
Brand's performance
19.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
5.7%
Solution Rate
15.8%
Average Ratings
32.9%
Customer Retention Rate
42.9%
Category ranking
TV Channels
1 DStv 19.4
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Balance dispute

No resolution
Regina Sithole
Regina Sithole filed the complaint
12 September 2022
The due amount reflected on the dstv app does not correspond according to transaction history. Please also listen to the call recordings between myself and the two dstv staff members, time of call 14:16 (Inbound)and 18:24 (Outbound)on 12 September 2022.
This complaint has a private attachment.
Incident date: 12 September 2022
This complaint has been considered as not resolved.
Complaint #179822
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