Brand's performance
17.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
10%
Solution Rate
16.7%
Average Ratings
26%
Customer Retention Rate
20%
Category ranking
TV Channels
1 DStv 17.4
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Bad service

No resolution
9/10
Mandla
Mandla filed the complaint
5 September 2023
Today I went to dstv multichoice centre in randburg regarding my query ref.no
82339553 dated from 28/07/2023 the whole august I didn't watch the TV they reconnect after 3 days disconnect the say my payment is not allocated I paid via my old mutual app I did sent the pop via email nothing happened even today the lady who was helping me she said she will reconnect my account but nothing am very upset with the whole thing
Incident date: 5 September 2023
Mandla
Mandla rated the brand
8 November 2023

Good

This complaint has been considered as not resolved.
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