Brand's performance
19.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
15.8%
Average Response Time
6.3%
Solution Rate
15.8%
Average Ratings
32.9%
Customer Retention Rate
42.9%
Category ranking
TV Channels
1 DStv 19.6
2 SABC 1.5
MultiChoice Group Ltd
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DStv - 165122

No resolution
John
John filed the complaint
9 August 2022
I called to be assisted with my package downgrade due still awaiting for new decoder to be installed on so I had to hold listen to music till airtime get finished and problem not resolved
Incident date: 9 August 2022
This complaint has been considered as not resolved.
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