Dis-Chem Pharmacies
Dis-Chem Pharmacies
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
10%
Solution Rate
16.7%
Average Ratings
43.3%
Customer Retention Rate
66.7%
DisChem
  • +27 11 589 2200
  • Cnr Le Roux & Stag Rd
    Glen Austin
    Midrand
    South Africa
  • [email protected]
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Dis-Chem Pharmacies - Wrong collection branch - not dischem loftus but dischem hillcrest

No resolution
1/10
Wynand Claassen
Wynand Claassen filed the complaint
8 February 2023
A Dischem consultant phoned me about my monthly repeat prescription. I specifically said that the collection point is NOT at Loftus. It should be at Hillcrest. But now I received an sms to collect at Loftus. Could you please sort out this incompency...!!
Incident date: 8 February 2023
Wynand Claassen
Wynand Claassen rated the brand
30 March 2023

My complaint was not even attended to by Dischem. In the end I had to drive all the way to Loftus Dischem to go and collect it. I do not know why Dischem even bother to have a complaints service, if you do not solve the problem I am very unhappy with your service.

This complaint has been considered as not resolved.
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