Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

16.7%

Average Response Time

10%

Solution Rate

16.7%

Average Ratings

43.3%

Customer Retention Rate

66.7%

Category ranking

Pharmacies and parapharmacies

1 Pharmacy Direct 26.5

2 Dis-Chem Pharmacies 24.7

3 Medirite Pharmacy 10

DisChem

+27 11 589 2200
Cnr Le Roux & Stag Rd
Glen Austin
Midrand
South Africa
[email protected]

Is this your company? Click here

Dis-Chem Pharmacies - Wrong collection branch - not dischem loftus but dischem hillcrest

Wynand Claassen filed the complaint

8 February 2023

A Dischem consultant phoned me about my monthly repeat prescription. I specifically said that the collection point is NOT at Loftus. It should be at Hillcrest. But now I received an sms to collect at Loftus. Could you please sort out this incompency...!!

Incident date: 8 February 2023

Wynand Claassen rated the brand

30 March 2023

My complaint was not even attended to by Dischem. In the end I had to drive all the way to Loftus Dischem to go and collect it. I do not know why Dischem even bother to have a complaints service, if you do not solve the problem I am very unhappy with your service.

Would you buy again? No

1/10

This complaint has been considered as not resolved.

Comments

This complaint has no comments yet.

To leave your comment you must sign in.

Similar complaints

Dis-Chem Pharmacies - Rude

Hi. I’ve noticed something very painful at birch acres mall. They services at the…

lindsy Engelbrecht

Dis-Chem Pharmacies - Management

GOOD DAY, I woud like to make a forml complaint against the manager of the Dischem…

Dis-Chem Pharmacies - Poor service and inefficient system

I went online to book an appointment for my baby's vaccination only to arrive at…