Dis-Chem Pharmacies - Service delivery has gone from bad to worse

I want to lodge a complaint for poor customer service and pathetic service delivery.
Dischem Pharmacy Table Bay Mall service has gone from bad to worse and the staff give a false impression with regards to the delivery of PAID medication!
1. It is not easy to to get hold of the pharmacy staff and the WA number only provides an automated response. It does not work.
2. The service is absolutely pathetic considering that I had to call since 09h00 this morning to be told that my little girl's medication will be delivered by latest 13h30. The staff lies!! I have been waiting the entire day for the medication to arrive and have requested and begged them to deliver the medication urgently. She is ill and I sit in virtual meetings. I was told, given the impression that by 13h30, I will have my child's medication! It is now almost 16h15 and still non delivery of medication. Every time I call, I am being told, the driver is on his way. Then it is another story after the other!
3. Dischem Pharmacy is mis managed and they can not provide ill patients with a proper service delivery! Never ever can I ever recommend this pathetic pharmacy! Their communication does not exist!