Dis-Chem Pharmacies
Dis-Chem Pharmacies
Brand's performance
19.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
7.5%
Solution Rate
13.3%
Average Ratings
30%
Customer Retention Rate
60%
DisChem
  • +27 11 589 2200
  • Cnr Le Roux & Stag Rd
    Glen Austin
    Midrand
    South Africa
  • [email protected]
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Dis-Chem Pharmacies - Online order

No resolution
Portia Ndongeni
Portia Ndongeni filed the complaint
8 September 2023
To whom this may concern
On the 04/08/2023 I ordered Clinique Foundation from Dischem pharmacy online platform order number
2399942 , I received a confirmation email stating my order will take 2 to 3 weeks to arrive. After 3 days they updated me stating there is a delay due to Cape Town strike. On the 18/08/2023 I call their call centre and I was told they are out of stock and they will process my refund, my call was cut off and the consultant didn't bother to contact me back. On 24/08/23 I went to Dischem Cape Road to check what was going on I was advised refund was actioned already. On the 29/08/2023 I called the call centre again they lady asked me if I have received my stock and I was confused because on the 18 &24/08/2023 I was told they are out of stock and refund was done. When asked here what was she talking about she said her system was slow she contacted me back , I told her I don't mind holding she came back stating my refund is on my Dischem online account and I can only use it at Dischem website. I need my makeup within 3 days no refund for online purchases I will be accepting
Incident date: 8 September 2023
This complaint has been considered as not resolved.
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