Dis-Chem Pharmacies
Dis-Chem Pharmacies
Brand's performance
19.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.3%
Average Response Time
8%
Solution Rate
13.3%
Average Ratings
30%
Customer Retention Rate
60%
DisChem
  • +27 11 589 2200
  • Cnr Le Roux & Stag Rd
    Glen Austin
    Midrand
    South Africa
  • [email protected]
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Dis-Chem Pharmacies - Online

Resolved
10/10
Khanyie
Khanyie filed the complaint
28 December 2021
I placed an order online when I was about to pay the balance with my card the order disappeared on the system I called the customer care,send numerous emails still no response. Inboxed Facebook,Twitter and Instagram they told me they escalated the matter. Then I made call after waiting for a long time listening to their boring music an Agent told me that she spoke to online team and they said they’ll send me a link to complete my payment. Hours later made follow up email still they don’t respond they ignore me. Is this how Dis-Chem treat their Customers? I recently complimented them about their service I guess I spoke too early. I’m just furious what is so difficult to respond to my email or revert to me as we are talking about my money.
Incident date: 26 December 2021
Khanyie
Khanyie rated the brand
29 December 2021

I’m very much impressed with how quick this got resolved.

This complaint was considered resolved.
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