Dis-Chem Pharmacies - Missing deadlines for home delivery and bad business ocess

I was ecstatic to read in the SMS that u send me that I can order my Chronic Meds for home delivery. I then selected to pay additional costs at home at time of home delivery.
Now after a trip to Dis-Chem I was told that that I will have to come in and pay the amount per SMS before the meds will be delivered. Your software clearly did not indicate that. I was also told to now go into the queue at the store which was about 20 people without 1.5 meter separation to get helped.
To make a long story short my I drank one of my last chronic meds this morning,.
I am keeping the Dis-Chem manage responsible should I have either gotten the Covid virus by being forced to go to your store just now and also if I do not have my meds tomorrow.
When u offer software and home delivery your business systems must be in place to cater for that,
Kind regards,