Dis-Chem Pharmacies
Dis-Chem Pharmacies
Brand's performance
19.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
7.5%
Solution Rate
13.3%
Average Ratings
30%
Customer Retention Rate
60%
DisChem
  • +27 11 589 2200
  • Cnr Le Roux & Stag Rd
    Glen Austin
    Midrand
    South Africa
  • [email protected]
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Dis-Chem Pharmacies - Missing deadlines for home delivery and bad business ocess

Resolved
7/10
Izak
Izak filed the complaint
25 June 2021
I was ecstatic to read in the SMS that u send me that I can order my Chronic Meds for home delivery. I then selected to pay additional costs at home at time of home delivery.
Now after a trip to Dis-Chem I was told that that I will have to come in and pay the amount per SMS before the meds will be delivered. Your software clearly did not indicate that. I was also told to now go into the queue at the store which was about 20 people without 1.5 meter separation to get helped.
To make a long story short my I drank one of my last chronic meds this morning,.
I am keeping the Dis-Chem manage responsible should I have either gotten the Covid virus by being forced to go to your store just now and also if I do not have my meds tomorrow.
When u offer software and home delivery your business systems must be in place to cater for that,
Kind regards,
This complaint has a private attachment.
Incident date: 25 June 2021
Izak
Izak rated the brand
28 June 2021

My meds arrived withthe meds of my wife and I paid the money via card transactiion.

This complaint was considered resolved.
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