Dis-Chem Pharmacies
Dis-Chem Pharmacies
Brand's performance
19.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
7.5%
Solution Rate
13.3%
Average Ratings
30%
Customer Retention Rate
60%
DisChem
  • +27 11 589 2200
  • Cnr Le Roux & Stag Rd
    Glen Austin
    Midrand
    South Africa
  • [email protected]
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Dis-Chem Pharmacies - Mislead about prescription medication collection

No resolution
Pumeza
Pumeza filed the complaint
11 December 2023
I have been struggling to get scarce medication Ozempic around Cape Town for some time. After calling numerous Dischem pharmacies attempting to find out there was stock I was extremely excited to be informed there was 1 box available in Dischem Table Bay Mall. Laura attended to me & took my details. She requested that I send her my details to reserve the box. Details were sent via whatsApp .She further requested a prescription & I complied. This was after 5pm on Sunday. Initially I intended driving to the outlet but was informed they close at 18:00 hence reserving the medication. Monday 11/12/2023 after 16:00 I rushed to collect and upon arrival to my dismay only to be informed there was no medication reserved.
I wasted my time & resources only to be told - sorry for the inconvenience!
Expectation was created - promise not met. The disappointment & utter disregard of emotional stress caused by this is beyond comprehension. I have no words.

To resolve this: I need this medication ASAP, an apology won't sufice in this debacle .
This was unnecessary! Classic treating a client/patient unfairly. Dischem Table Bay Mall you should be ashamed!
Incident date: 11 December 2023
This complaint has been considered as not resolved.
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