Dis-Chem Pharmacies
Dis-Chem Pharmacies
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
DisChem
  • +27 11 589 2200
  • Cnr Le Roux & Stag Rd
    Glen Austin
    Midrand
    South Africa
  • [email protected]
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Dis-Chem Pharmacies - Medication dispensing error

No resolution
1/10
Chené van der nest
Chené nest filed the complaint
29 June 2023
On Saturday 17 June 2023 , I went to Dischem Valley view to collect Medication.
I went home and took the medicine.

Dischem phoned me 10 minutes after taking the medication and advised me it was the incorrect medication and I need to immediately take the medication back.
I advised the Lady that I already took the Medication and she insisted that it was okay and I need to bring the medication back.

I drove back to Dischem (8.9km) when I got to Dischem they advised me that I was given Codeine and not Cortisone. (My Bottle still read cortisone with instruction to take 4 tablets)
I told the lady that I feel very light headed and my palms are sweaty.

At that stage I had no idea what Codeine was or the seriousness of the situation.
Also, I was heavily medicated and she still insisted that I should drive to Dischem to return the medication.

I was advised by Dischem to go home and try to vomit and someone needs to keep an eye on me.
On Saturday , I became so sick , I vomited , was light headed and nauseous, my palms were sweaty and I was in bed the whole day.

On Sunday night my Fiancé had to take me to Netcare Pinehaven Hospital at 1h00am in the after feeling sick. I was put on a drip.

On Monday , 19 June 2023 I was advised by Dischem that it was a schedule 6 medication and 30mg Codeine. They also advised that they could not share their report with me since I am part of the Public. They however did show me the camera footage where you could see that the Pharmacist never counted out my medication, he took a bottle off the counter and then put my medication label on it.

Since the 17th of June 2023, I have not received any correspondence from Dischem to confirm that they will reimburse me for the medical expenses that I have incurred.
Incident date: 29 June 2023
Chené van der nest
Chené nest rated the brand
11 September 2023

I would definitely buy my toiletries ect, with Dischem but I would not make use of the dispensary.

This complaint has been considered as not resolved.
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