Dis-Chem Pharmacies
Dis-Chem Pharmacies
Brand's performance
16.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.3%
Average Response Time
6.3%
Solution Rate
6.7%
Average Ratings
30%
Customer Retention Rate
75%
DisChem
  • +27 11 589 2200
  • Cnr Le Roux & Stag Rd
    Glen Austin
    Midrand
    South Africa
  • [email protected]
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Dis-Chem Pharmacies - Incorrect data on the internet

No resolution
1/10
Claude
Claude filed the complaint
1 January 2024
As per your website your branches at Woodlands and Olympus would have been open today. It was not. Stores were closed.

My wife needed medication and the doctor’s script if with you.

We are currently flying outside of SA. We are currently sitting in the international terminal at OR Tambo. The Dis-Chem branch in the international terminal is open but not linked to your system. We could not get the meds and are flying in 90 minutes. How are you going to get the meds to us?
Incident date: 1 January 2024
Claude
1 January 2024
Not sure why I am talking to myself? Not received any feedback from Dis-Chem. Please contact me urgently to indicate how you will be supplying the meds te me.
Claude
Claude rated the brand
5 March 2024

It is absolutely pathetic that after more than 2 months nobody from Dischem has actually even acknowledged my claim. A response on how they plan to rectify would be great but the fact that you are not even acknowledged is pathetic.

This complaint has been considered as not resolved.
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