Department of Home Affairs - Child birth certificate

On the 2022-07-22 I made an online application of a smart iD card. During that day I also went to home affairs in Winternest, Pretoria to do an application of birth registration. At the end of that process,were we were suppose to receive a birth certificate,we were told is being blocked by online ID application. Okay we were told to delete online application,failed to do so, we then tried to finish the id application online,still couldn't go do it. Went back to home affairs several times ,was just been told to call the online channels, I've been calling,no help.it seems I can't get help from any where. Both iD and birth registration is being blocked,we don't understand how.