Department of Home Affairs
Department of Home Affairs
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
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Department of Home Affairs - Application for unabridged birth certificate

No resolution
Naidoo Jane
Naidoo Jane filed the complaint
6 December 2022
I made an application for an unabridged certificate on the 2nd of September 2022 and was told that it would take 3 months. On the 29th of November I went into the Chatsworth Home Affairs to query my application, I was given a toll free no 0800601190 and was asked to contact the call centre as the birth certificate was still not received at the branch as yet. While I was there, I saw details for any complaints - cell no: 072 671137 and an email address [email protected].

To my disappointment, from the 29th of November 2022, I tried contacting the toll me no. as well as emailing on the 2nd of December, and to date I had no response whatsoever from any of these sources. I literally waited on the line about 20minutes for an answer from the toll-free no, no such luck, same with the cell no. above and the Chatsworth home affairs no (031 4020036).

I urgently require this birth certificate; my frustration is that I cannot get through to any of these sources to query my application.

I await an urgent response.

Thanking you
Incident date: 2 September 2022
Naidoo Jane
3 January 2023
Hello, I am still waiting for my matter to be resolved.

Thanking you
Jane Naidoo
0842433491
This complaint has been considered as not resolved.
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